@font-face{font-family:Inter;font-style:normal;font-weight:100 900;font-display:swap;src:url(/assets/inter.woff2) format('woff2')}
:root{
  --canvas:#f8fafc;--card:#fff;--line:#e2e8f0;--line-strong:#cbd5e1;--text:#0f172a;--muted:#64748b;--faint:#94a3b8;--hover:#f1f5f9;
  --accent:#0d9488;--accent-hover:#0f766e;--accent-soft:#f0fdfa;--accent-line:#99f6e4;--on-accent:#fff;
  --shell:#0f172a;--shell-2:#1e293b;--shell-text:#cbd5e1;--shell-muted:#64748b;
  --red:#dc2626;--red-text:#991b1b;--red-fill:#fee2e2;--red-line:#fecaca;
  --amber:#d97706;--amber-text:#92400e;--amber-fill:#fef3c7;--amber-line:#fde68a;
  --blue:#2563eb;--blue-text:#1e40af;--blue-fill:#dbeafe;--blue-line:#bfdbfe;
  --green:#16a34a;--green-text:#166534;--green-fill:#dcfce7;--green-line:#bbf7d0;
  --gray-text:#475569;--gray-fill:#f1f5f9;--gray-line:#e2e8f0;
  --shadow:0 4px 6px -1px rgba(15,23,42,.05),0 2px 4px -2px rgba(15,23,42,.05);
  color-scheme:light;
}
@media (prefers-color-scheme:dark){:root{
  --canvas:#0b1120;--card:#111827;--line:#1f2937;--line-strong:#334155;--text:#e2e8f0;--muted:#94a3b8;--faint:#64748b;--hover:#172033;
  --accent:#14b8a6;--accent-hover:#2dd4bf;--accent-soft:rgba(20,184,166,.12);--accent-line:rgba(45,212,191,.35);--on-accent:#04201d;
  --shell:#020617;--shell-2:#0f172a;--shell-text:#cbd5e1;--shell-muted:#475569;
  --red:#f87171;--red-text:#fecaca;--red-fill:rgba(220,38,38,.18);--red-line:rgba(248,113,113,.35);
  --amber:#fbbf24;--amber-text:#fde68a;--amber-fill:rgba(217,119,6,.18);--amber-line:rgba(251,191,36,.35);
  --blue:#60a5fa;--blue-text:#bfdbfe;--blue-fill:rgba(37,99,235,.2);--blue-line:rgba(96,165,250,.35);
  --green:#4ade80;--green-text:#bbf7d0;--green-fill:rgba(22,163,74,.18);--green-line:rgba(74,222,128,.35);
  --gray-text:#cbd5e1;--gray-fill:#1e293b;--gray-line:#334155;
  --shadow:0 4px 6px -1px rgba(0,0,0,.3);
  color-scheme:dark;
}}
*{box-sizing:border-box}
html,body{margin:0}
body{font:14px/20px Inter,system-ui,-apple-system,"Segoe UI",Roboto,sans-serif;letter-spacing:-.005em;background:var(--canvas);color:var(--text);
  font-feature-settings:"cv05" 1;-webkit-font-smoothing:antialiased}
a{color:var(--accent);text-decoration:none}a:hover{text-decoration:underline}
h1{font-size:24px;line-height:32px;font-weight:600;letter-spacing:-.02em;margin:0 0 4px}
h2{font-size:16px;line-height:24px;font-weight:600;letter-spacing:-.01em;margin:24px 0 10px}
h3{font-size:14px;font-weight:600;margin:16px 0 8px}
p{margin:6px 0}
code{font-family:ui-monospace,SFMono-Regular,Menlo,monospace;font-size:12px;background:var(--gray-fill);padding:1px 5px;border-radius:4px}
.num,td,.stat,.tile-value,time{font-variant-numeric:tabular-nums}

/* ---- shell ---- */
.app{display:grid;grid-template-columns:240px minmax(0,1fr);min-height:100vh}
.sidebar{background:var(--shell);color:var(--shell-text);display:flex;flex-direction:column;position:sticky;top:0;height:100vh;overflow-y:auto}
.brand{display:flex;align-items:center;gap:10px;padding:16px 16px 12px}
.brand-mark{width:32px;height:32px;border-radius:8px;background:var(--accent);color:#fff;display:grid;place-items:center;font-weight:700;font-size:13px;letter-spacing:.02em}
.brand-name{font-weight:700;color:#fff;font-size:15px;line-height:18px}.brand-sub{font-size:11px;color:var(--shell-muted);letter-spacing:.06em;text-transform:uppercase}
.conn{margin:4px 12px 8px;padding:7px 10px;border-radius:6px;background:var(--shell-2);font-size:12px;display:flex;align-items:center;gap:8px}
.dot{width:8px;height:8px;border-radius:50%;background:var(--faint);display:inline-block;flex:none}
.dot.ok{background:#22c55e;box-shadow:0 0 0 3px rgba(34,197,94,.2)}.dot.bad{background:#ef4444;box-shadow:0 0 0 3px rgba(239,68,68,.2)}.dot.warn{background:#f59e0b}
.nav-group{font-size:11px;font-weight:600;letter-spacing:.06em;text-transform:uppercase;color:var(--shell-muted);padding:14px 16px 6px}
.nav a{display:flex;align-items:center;gap:10px;margin:1px 8px;padding:7px 10px;border-radius:6px;color:var(--shell-text);font-weight:500}
.nav a:hover{background:var(--shell-2);text-decoration:none;color:#fff}
.nav a.active{background:var(--accent);color:#fff}
.nav svg,.ic{width:16px;height:16px;flex:none;stroke:currentColor;fill:none;stroke-width:1.75;stroke-linecap:round;stroke-linejoin:round;vertical-align:-3px}
.sidebar-foot{margin-top:auto;padding:12px 16px;border-top:1px solid var(--shell-2);font-size:12px;color:var(--shell-muted)}
.sidebar-foot b{display:block;color:var(--accent-hover);font-weight:500}
.topbar{height:56px;display:flex;align-items:center;gap:12px;padding:0 24px;border-bottom:1px solid var(--line);background:var(--card);position:sticky;top:0;z-index:20}
.topbar .title{font-weight:600;font-size:15px}
.topbar .spacer{flex:1}
.user{display:flex;align-items:center;gap:10px;text-align:right;line-height:16px}
.user small{display:block;color:var(--muted);font-size:12px}
.avatar{width:32px;height:32px;border-radius:50%;background:var(--accent);color:#fff;display:grid;place-items:center;font-weight:600;font-size:12px}
main{padding:24px;max-width:1680px}
.flash{display:flex;gap:8px;align-items:center;padding:10px 14px;border-radius:8px;margin-bottom:16px;border:1px solid var(--accent-line);background:var(--accent-soft);color:var(--text)}

/* ---- surfaces ---- */
.card{background:var(--card);border:1px solid var(--line);border-radius:8px;padding:16px;margin-bottom:16px}
.card > h2:first-child,.card > h3:first-child{margin-top:0}
.card-head{display:flex;flex-wrap:wrap;align-items:center;gap:10px;margin:-16px -16px 12px;padding:12px 16px;border-bottom:1px solid var(--line)}
.card-head h2{margin:0;font-size:15px}.card-head .spacer{flex:1}
.page-head{display:flex;align-items:flex-start;gap:12px;flex-wrap:wrap;margin-bottom:20px}
.page-head .spacer{flex:1}.page-head p{color:var(--muted);margin:2px 0 0}
.split{display:grid;grid-template-columns:minmax(0,1fr) 340px;gap:16px;align-items:start}
.grid{display:grid;grid-template-columns:repeat(auto-fill,minmax(190px,1fr));gap:12px;margin-bottom:16px}
.muted{color:var(--muted)}.faint{color:var(--faint)}
.bad{color:var(--red)}.ok{color:var(--green)}.warn{color:var(--amber)}
.wrap{white-space:pre-wrap;word-break:break-word}

/* ---- KPI tiles (also the legacy .grid > .card stat cards) ---- */
.tile,.grid > .card{margin:0;padding:14px 16px;display:flex;flex-direction:column;gap:6px;min-height:104px}
.tile-label,.grid > .card > .muted:first-child{font-size:11px;font-weight:600;letter-spacing:.04em;text-transform:uppercase;color:var(--muted);display:flex;align-items:center;gap:6px}
.tile-value,.stat{font-size:22px;line-height:28px;font-weight:600;letter-spacing:-.02em;color:var(--text)}
.stat.ok,.tile-value.ok{color:var(--green)}.stat.bad,.tile-value.bad{color:var(--red)}.stat.warn,.tile-value.warn{color:var(--amber)}
.tile-sub{font-size:12px;color:var(--muted);margin-top:auto}

/* ---- pills ---- */
.tag,.pill{display:inline-flex;align-items:center;gap:5px;height:22px;padding:0 9px;border-radius:999px;font-size:11px;font-weight:600;letter-spacing:.02em;
  border:1px solid var(--gray-line);background:var(--gray-fill);color:var(--gray-text);white-space:nowrap;vertical-align:middle}
.pill.p1,.pill.bad{background:var(--red-fill);border-color:var(--red-line);color:var(--red-text)}
.pill.p2,.pill.warn{background:var(--amber-fill);border-color:var(--amber-line);color:var(--amber-text)}
.pill.p3,.pill.info{background:var(--blue-fill);border-color:var(--blue-line);color:var(--blue-text)}
.pill.ok{background:var(--green-fill);border-color:var(--green-line);color:var(--green-text)}
.pill.accent{background:var(--accent-soft);border-color:var(--accent-line);color:var(--accent)}
.pill.solid-bad{background:var(--red);border-color:var(--red);color:#fff}
.pill .dot{width:6px;height:6px;box-shadow:none}
.pills{display:flex;flex-wrap:wrap;gap:4px}
.pill.p1 .dot{background:var(--red)}

/* ---- tables ---- */
.table-wrap{overflow-x:auto;background:var(--card);border:1px solid var(--line);border-radius:8px;margin-bottom:16px}
/* separate borders so a table can have rounded corners without overflow:hidden */
table{width:100%;border-collapse:separate;border-spacing:0;background:var(--card)}
.card table,.table-wrap table{border:0}
.table-wrap tr:first-child th:first-child{border-top-left-radius:8px}.table-wrap tr:first-child th:last-child{border-top-right-radius:8px}
.card .table-wrap{border:0;border-radius:0;background:none;margin:0}
.table-wrap:not(:has(td))::after{content:"Belum ada data.";display:block;padding:16px;text-align:center;color:var(--faint)}
.empty-state{color:var(--faint);text-align:center;padding:24px}
th{text-align:left;height:36px;padding:0 12px;background:var(--canvas);border-bottom:1px solid var(--line-strong);font-size:11px;font-weight:600;letter-spacing:.04em;text-transform:uppercase;color:var(--muted);white-space:nowrap}
td{text-align:left;padding:10px 12px;border-bottom:1px solid var(--line);vertical-align:top}
tr:last-child td{border-bottom:0}
td.empty{color:var(--faint);text-align:center;padding:18px}
td.nowrap,.nowrap{white-space:nowrap}
tbody tr:hover td,table tr:hover td{background:var(--hover)}
td .muted{font-size:13px}
td form:not(.stack){display:flex;gap:6px;align-items:center;flex-wrap:wrap;margin:0}
td button{height:30px;padding:0 10px}
/* row-level destructive actions: outlined, so a column of them does not shout */
td button.danger{background:transparent;color:var(--red);border-color:var(--red-line)}td button.danger:hover{background:var(--red-fill)}
.id{font-weight:600;font-variant-numeric:tabular-nums;letter-spacing:-.01em}

/* ---- forms ---- */
input,select,textarea{font:inherit;height:34px;padding:0 10px;border:1px solid var(--line-strong);border-radius:6px;background:var(--card);color:var(--text);max-width:100%}
textarea{width:100%;min-height:96px;height:auto;padding:8px 10px}
input[type=checkbox]{height:auto;accent-color:var(--accent)}
input:focus,select:focus,textarea:focus{outline:none;border-color:var(--accent);box-shadow:0 0 0 1px var(--accent)}
label{color:var(--text)}
button,.btn{font:inherit;font-size:13px;font-weight:500;height:34px;padding:0 14px;border-radius:6px;border:1px solid transparent;cursor:pointer;
  background:var(--accent);color:var(--on-accent);display:inline-flex;align-items:center;gap:6px;white-space:nowrap}
button:hover{background:var(--accent-hover)}
button.secondary{background:var(--card);color:var(--text);border-color:var(--line-strong)}button.secondary:hover{background:var(--hover)}
button.danger{background:#dc2626;color:#fff}button.danger:hover{background:#b91c1c}
button.ghost{background:transparent;color:var(--muted)}button.ghost:hover{background:var(--hover);color:var(--text)}
button[disabled]{opacity:.5;cursor:not-allowed}
form.inline{display:inline-flex;gap:8px;align-items:center;flex-wrap:wrap;margin:3px 0}
form.stack{display:flex;flex-direction:column;gap:10px}
form.stack label{display:flex;flex-direction:column;gap:4px;font-size:12px;font-weight:500;color:var(--muted)}
form.stack input,form.stack select,form.stack textarea{width:100%}
.danger-zone{border-color:var(--red-line)}
.danger-zone .card-head{background:var(--red-fill);border-bottom-color:var(--red-line);border-radius:8px 8px 0 0;color:var(--red-text)}

/* ---- tabs ---- */
.tabs{display:flex;gap:4px;flex-wrap:wrap;margin-bottom:12px}
.tabs a{padding:6px 12px;border-radius:6px;color:var(--muted);font-weight:500;border:1px solid transparent}
.tabs a:hover{background:var(--hover);text-decoration:none;color:var(--text)}
.tabs a.active{background:var(--accent);color:var(--on-accent)}

/* ---- ticket detail ---- */
.kv{display:grid;grid-template-columns:auto 1fr;gap:8px 14px;font-size:13px}
.kv dt{color:var(--muted);font-size:11px;font-weight:600;letter-spacing:.04em;text-transform:uppercase;padding-top:2px}.kv dd{margin:0}
.sla{display:flex;gap:10px;flex-wrap:wrap}
.sla-box{border:1px solid var(--line);border-radius:8px;padding:8px 12px;background:var(--card);min-width:180px}
.sla-box small{display:block;font-size:11px;font-weight:600;letter-spacing:.04em;text-transform:uppercase;color:var(--muted)}
.sla-box b{font-size:14px}.sla-box.late{border-color:var(--red-line);background:var(--red-fill)}.sla-box.late b{color:var(--red)}
.transcript{background:var(--canvas);border:1px solid var(--line);border-radius:8px;padding:14px;display:flex;flex-direction:column;gap:10px;max-height:640px;overflow-y:auto}
.msg{max-width:78%;display:flex;flex-direction:column;gap:3px}
.msg .who{font-size:12px;font-weight:600;color:var(--muted);display:flex;gap:6px;align-items:center}
.bubble{padding:9px 12px;border:1px solid var(--line);background:var(--card);border-radius:8px 8px 8px 2px;white-space:pre-wrap;word-break:break-word}
.msg.in{align-self:flex-end}.msg.in .who{justify-content:flex-end}
.msg.in .bubble{background:var(--accent-soft);border-color:var(--accent-line);border-radius:8px 8px 2px 8px}
.msg.staff .bubble{background:var(--blue-fill);border-color:var(--blue-line)}
.msg time{font-size:11px;color:var(--faint)}
.photo{margin-top:8px;padding:8px 10px;border-radius:6px;background:var(--card);border:1px dashed var(--line-strong);font-size:13px}
.photo b{display:block;font-size:11px;letter-spacing:.04em;text-transform:uppercase;color:var(--accent)}
.timeline{list-style:none;margin:0;padding:0}
.timeline li{overflow-wrap:anywhere;position:relative;padding:0 0 14px 22px;border-left:1px solid var(--line);margin-left:6px}
.timeline li:last-child{border-left-color:transparent}
.timeline li::before{content:"";position:absolute;left:-5px;top:4px;width:9px;height:9px;border-radius:50%;background:var(--accent)}
.timeline .when{font-size:12px;color:var(--faint);float:right}

/* ---- login ---- */
.login{min-height:100vh;display:grid;place-items:center;padding:24px;background:var(--shell)}
.login .card{width:100%;max-width:380px;padding:28px}
.login .brand{padding:0 0 18px}.login .brand-name{color:var(--text)}

/* ---- responsive: sidebar becomes a scrolling top bar ---- */
@media (max-width:900px){
  .app{grid-template-columns:minmax(0,1fr)}
  .sidebar{min-width:0;position:static;height:auto;flex-direction:row;flex-wrap:wrap;align-items:center}
  .brand{padding:10px 12px}.conn{margin:0 12px 0 auto}
  .nav{display:flex;gap:2px;overflow-x:auto;width:100%;padding:4px 6px 8px}
  .nav-group,.sidebar-foot{display:none}
  .nav a{margin:0;white-space:nowrap}
  .topbar{padding:0 16px;top:0}
  .topbar .title{min-width:0;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}
  .user > div:first-child{display:none}
  main{padding:16px}
  .split{grid-template-columns:minmax(0,1fr)}
  .table-wrap table{min-width:1040px}
  .grid{grid-template-columns:repeat(auto-fill,minmax(150px,1fr))}
  .msg{max-width:92%}
}